5vip Privacy Policy

1 Overview

This Privacy Policy applies to all users of the 5vip platform, accessible at 5vip.vu. It covers personal information collected through the website, the 5vip mobile app, and any communication between you and our support team.

When you create an account, deposit funds, place a bet, or contact us for support, we collect certain personal information to make those activities possible. This policy is our commitment to you about how that information is handled — what we collect, why we collect it, and how long we keep it.

2 Information We Collect

We collect personal information in two ways: directly from you when you interact with the platform, and automatically when you use it. Here's a breakdown of what each category includes.

We do not collect more information than is necessary to operate your account, process transactions, and comply with applicable laws. We do not collect or store full bank account numbers or e-wallet credentials.

3 How We Use Your Data

Your personal information is used only for the purposes described here. We do not use it for unrelated commercial purposes or sell it to third-party marketing companies.

• Account management: Creating and maintaining your 5vip account, verifying your identity and age, and processing account changes you request.
• Transaction processing: Handling your deposits and withdrawals in Philippine Peso, verifying payment details, and keeping transaction records.
• Gaming services: Enabling you to bet on sports, play live casino games, spin slots, and access eBingo. Personalising your experience based on your activity on the platform.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, collusion, and other activities that breach our Terms and Conditions.
• Responsible gaming: Monitoring for signs of problem gaming and applying limits or restrictions requested by you or required under our responsible gaming commitments.
• Customer support: Responding to your questions, resolving issues, and maintaining records of support interactions for quality assurance.
• Legal compliance: Meeting obligations under applicable laws, including anti-money laundering requirements and identity verification regulations.
• Platform communications: Sending account notifications, security alerts, and, where you have opted in, promotional messages about offers available on 5vip.

4 Sharing Your Information

5vip does not sell your personal data to third parties. We share information only in the following limited circumstances:

• Service providers: Third-party companies that provide specific services on our behalf — such as payment processing, identity verification, fraud detection, and cloud infrastructure. These providers are contractually required to handle your data securely and only for the purpose we specify.
• Game providers: Where a game is provided by a third-party studio, technical information may be shared to enable game functionality. Personal account details beyond what is needed for gameplay are not passed to game providers.
• Legal requirements: Where we are required by law, court order, or regulatory authority to disclose personal information, we will do so. We will inform you of such disclosure where legally permitted.
• Business transfers: If 5vip undergoes a significant business change such as a merger or acquisition, personal data may be transferred as part of that process. You will be notified in advance where reasonably possible.

5 Data Security

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 5vip platform.
• Encrypted storage of sensitive fields including passwords and identity document data.
• OTP (one-time password) authentication for account logins and sensitive account actions.
• Access controls that limit which staff members can view personal data, based on their role and need.
• Regular security reviews and monitoring to detect and respond to potential threats.

While we take all reasonable steps to protect your data, no system is completely impenetrable. You also play a part in keeping your account secure — use a strong, unique password, keep your login credentials private, and contact support immediately if you suspect your account has been compromised.

6 Data Retention

We retain your personal information for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specifically:

• Account and transaction records are kept for the period required under applicable financial and anti-money laundering regulations.
• Identity verification documents are retained for the legally required period following account closure.
• Support communications are kept for a reasonable period for quality assurance and dispute resolution.
• When data is no longer needed, it is securely deleted or anonymised.

7 Your Rights

As a 5vip player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them.

8 Cookies and Tracking

The 5vip website and app use cookies and similar technologies to provide core functionality, remember your session, and analyse how the platform is used. Cookies are small files stored on your device.

• Essential cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without breaking core features.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and not linked to your personal identity.
• Preference cookies: Remember your settings and preferences to personalise your experience on return visits.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the 5vip platform functions.

9 Minors

5vip is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a person under the minimum age has created an account, we will close it and delete the associated personal data as promptly as possible.

If you believe that a minor has registered on the 5vip platform, please notify us at [email protected] so we can investigate and take appropriate action.

10 Contact and Policy Updates

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, contact us at [email protected]. Our support team is available 24/7.

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the platform. When we make material changes, we will update the "Last updated" date at the top of this page. Where appropriate, we will also notify you through your registered email address or an in-platform notification.