5vip Terms and Conditions

1 Introduction

Welcome to 5vip. These Terms and Conditions ("Terms") form the legal agreement between you ("the Player") and 5vip ("the Platform," "we," "us," or "our"). By accessing the 5vip website at 5vip.vu, creating an account, downloading the app, or placing any bet or wager, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must stop using the platform immediately. These Terms apply to all users of the 5vip platform, regardless of which feature or game section they access — sports betting, live casino, slots, eBingo, or any other service offered now or in the future.

2 Eligibility and Registration

To register and use the 5vip platform, you must meet the following eligibility requirements at the time of registration and throughout the duration of your account:

• You must be at least 21 years of age. 5vip does not permit any person under the age of 21 to open an account, deposit funds, or participate in any betting or gaming activity.
• You must be located in the Philippines and not be accessing the platform from a jurisdiction where online gaming is prohibited.
• You must not already hold an active or previously closed account on 5vip. Only one account per person is permitted.
• You must not be registered as a self-excluded player on the platform.
• You must provide accurate, current, and truthful information at the time of registration.

5vip reserves the right to request documentation to verify your identity, age, and location at any time. This includes but is not limited to government-issued identification, proof of address, and source of funds documentation. Accounts that fail verification may be suspended or permanently closed, and any pending winnings may be withheld pending review.

3 Account Responsibilities

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any one-time passwords (OTPs) issued during login. You must not share your account details with anyone else or allow another person to use your account on your behalf.

If you suspect that your account has been accessed without your authorisation, you must contact 5vip support immediately. The platform will take reasonable steps to investigate the situation, but we are not liable for losses resulting from unauthorised access where the player has failed to keep their credentials secure.

• Do not share your password, OTP, or account pin with anyone — including support staff.
• Log out of your account when using a shared or public device.
• Enable all available security features, including two-factor authentication where offered.
• Keep your registered contact details — email address and mobile number — up to date at all times.

4 Deposits and Withdrawals

All transactions on 5vip are processed in Philippine Peso (₱). Accepted deposit methods include Philippine online banking, bank transfers, and local e-wallets. The platform does not accept credit cards or cryptocurrency for gaming deposits or withdrawals.

Deposits are credited to your account balance once the payment has been confirmed. Withdrawal requests are subject to identity verification and must meet any applicable processing conditions outlined on the platform at the time of the request. We aim to process withdrawals promptly; exact processing times may vary depending on the payment method and verification status of your account.

• You may only withdraw to a payment method registered in your own name and linked to your verified account.
• 5vip reserves the right to apply standard anti-money laundering checks before processing withdrawals.
• Minimum and maximum transaction limits apply and are displayed in the cashier section of your account.
• Funds in your account do not earn interest.

5 Betting and Gaming Rules

All bets and wagers placed on 5vip are final once confirmed. It is your responsibility to check your bet slip before submitting any wager. 5vip will not void or reverse a confirmed bet except under the specific circumstances described below.

5vip reserves the right to void bets in the following situations:

• An event is cancelled, postponed, or abandoned before completion in a manner that affects the outcome of the bet.
• An obvious pricing error or technical fault occurred at the time the bet was placed.
• Evidence of match-fixing, fraud, or manipulation affecting the event outcome is confirmed by official sources.
• The bet was placed by a player who was ineligible to use the platform at the time of wagering.

All slot games, live casino games, and eBingo operate using certified random number generation systems. The house edge for each game is built into the game's paytable and return-to-player (RTP) percentage, which is available for reference in the game information section.

6 Promotions and Bonuses

5vip may offer promotions, bonuses, cashback, or other incentives from time to time. The specific terms — including eligibility criteria, minimum requirements, and duration — are published alongside each individual promotion when it is available. Where no specific promotion is currently active, general bonus features are described in functional terms only.

• Bonuses are issued to one account per person, household, and device.
• Any attempt to abuse, exploit, or circumvent bonus conditions may result in the cancellation of the bonus and associated winnings.
• 5vip reserves the right to withdraw or modify any promotional offer at any time without prior notice, except where a player has already opted in to a specific running promotion.

7 Responsible Gaming

5vip is committed to providing a safe gaming environment. We offer tools to help players manage their activity, including deposit limits, session time reminders, and self-exclusion options. These tools are accessible through your account settings or by contacting customer support.

Gaming should be treated as a form of entertainment, not as a way to earn income or recover financial losses. If you feel that your gaming habits are becoming difficult to manage, we encourage you to use the available tools and seek support. Self-exclusion requests are processed immediately once confirmed and cannot be reversed during the exclusion period.

Read more on our Responsible Gaming page.

8 Privacy and Data

The personal information you provide to 5vip during registration and throughout your account activity is handled in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that document.

5vip collects only the information necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not sell your personal data to third parties for marketing purposes.

9 Account Suspension and Termination

5vip reserves the right to suspend, restrict, or permanently close any account at its discretion in the following circumstances:

• Breach of any provision in these Terms and Conditions.
• Provision of false, misleading, or unverifiable account information.
• Suspected fraud, collusion, or any form of cheating or manipulation.
• Failure to complete required identity verification within a reasonable timeframe.
• Player-requested self-exclusion.

Where an account is closed due to a verified breach of these Terms, any pending bonuses or promotional winnings may be forfeited. Deposits and verified winnings not subject to an active investigation will be returned to the player through their registered payment method.

10 Changes to These Terms

5vip may update or modify these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.

Your continued use of the 5vip platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support at [email protected].